Hospitality Stories!

Chelsey
Johnson City, TN

Cheddar’s Casual Café
3000 Franklin Terrace Dr
Johnson City, TN 37604

August 4, 2004

Dear Cheddar’s Casual Café,

I am writing to express my gratitude for the customer service I have received while eating dinner at your restaurant. I was pleasantly surprised and very appreciative of how you run your establishment. When I entered, friendly and polite hostesses greeted me and my party was swiftly seated. We also found the menu to be very wide-ranging with many dishes to choose from and quite inexpensive prices.

The atmosphere of the restaurant is of the highest class. The decorating is superb and the beautiful fish tank separating the bar from the rest of the dining area makes it one of the most ornate cafes I have ever been to. I also enjoyed how the non-smoking section was properly placed away from the smoking section so that my dining experience was not affected. Some restaurants have very little space apart from the two sections, and it almost defeats the purpose to even have them. I am glad Cheddar’s is not one of them.

I received my order promptly and everything was as I requested it. The food was of high standard and in large servings for the amount of money my family paid. It had been expertly prepared and served, not at all below par. My entire family was pleased with the taste of their meals. Even when I found my sweetened tea to be to sweet, the problem was quickly, corrected and without additional charge. I was grateful for all of your employees’ assistance and courtesy.

Cheddar’s is a great place to have excellent food at a low price. The atmosphere is casual, yet stylish. No one will feel out of place eating there. It provides a family oriented environment with a unique flair. I will continue being a customer of your restaurant and I hope that the way you run your business never changes. Thank you for your attention to this matter.

Sincerely,

Chelsey L.

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